Returns & Exchanges
Sample policy content — review with your legal advisor before launch.
Ready-to-ship artwork
Standard artworks in standard sizes and finishes may be returned within 14 days of delivery, unused and in original packaging. Contact us first to receive return instructions.
Return shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. Refunds are issued to the original payment method once the return is received and inspected.
Custom & personalised orders
Customised, resized, recoloured and commissioned artworks are made specifically for you and are non-returnable unless they arrive damaged or differ from the approved design.
Damaged or incorrect items
If anything arrives damaged or incorrect, notify us within 48 hours of delivery with photographs. We will arrange a replacement or refund.
Exchanges
We are happy to help exchange ready-to-ship artwork for a different piece or size within the return window, subject to any price difference.